Sick of waiting on the phone for hours?

We GUARANTEE Wi-Fi coverage reaches the entire house and if we don't answer your support call in 5 minutes, your next month of internet is on us.

That's what you get when you're with 10Mates.

The small but nimble NBN provider

The only thing worse than losing your internet coverage in the middle of a game or movie…

Is waiting on the phone for hours to speak to a customer service rep who doesn’t care.

10Mates is for the gamers, the small business, the working professional who understands the value of high-speed, uninterrupted NBN.

We believe it’s more important to be better, not bigger. So we offer multiple NBN plans (nbnTM100, nbnTM50, nbnTM25) with modems that guarantee Wi-Fi in every room.

And to show our commitment to customer service, we back it all up with a ‘5-minute Guarantee’.

If we don’t answer your call or return it within 5 minutes – your next month of internet is on us.

That’s what you get when you’re with 10Mates.

Choose your internet speed

(All plans have unlimited data)

Wifi Coverage Guarantee

How big is your home/office in square meters

0 sqm.

Coverage guarantee assumes your modem will be placed in the centre of your home/office. If you find that the wifi coverage does not cover your home, we will visit your home or office free of charge and perform a wifi site survey then give you some options on how to remove dead spots.

Claim TWO incredible deals on your
new 10Mates plan


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Guaranteed to reach every corner of your house or we’ll send you a new modem for free.

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10Mates customers and counting!

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Tim Mifsud

Best internet provider out there in my opinion. Been with them over a year now, and they are totally worth the money

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Jane Ayton

Thanks for providing us with the fastest NBN eve

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Matthew Peacock

We get maximum speeds 24/7, peak times are never an issue! Great service and easy to contact, thank you!


Dirt-cheap NBN plans are at risk of network congestion, poor performance and crawling peak hour speed.

9 out of 10 people suffer through slow peak hour speed.

Are you one of them?

When designing our plans we took into account what customers have said about NBN in 2020.

We understand that attractive plans can hide severe network congestion and bandwidth bottlenecks. Many say the slow speeds of their peak hour internet are unusable, but the support they get from their service provider is non-existent.

We took these reviews into consideration when designing our customer service guarantee – if we don’t answer your call or return it within 5 minutes your next month of internet is FREE.